Questions, answered
Your trial runs for 14 days with the plan and add-ons you pick. No card is needed to start, and your site is live on its trial address from day one.
No. Deposits, orders and card payments go through your own Stripe account. You pay Stripe's processing fee and nothing to us per payment.
Yes. Request a plan change or a cancellation from the Billing page in your console at any time.
Yes, on plans that include a custom domain. Bring a domain you own, buy a new one with us, or start on a free yourname.tugsweb.com address.
We review your request and reply by email. Once your site is set up, we send a sign-in link to the address you gave us.
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